Terms and Conditions for Warranty on hot tubs

Hot Tubs 4 Less supply a comprehensive warranty on used hot tubs from the date of placement in your property.
The warranty is offered on the basis that:

• The hot tub is connected to a certified, suitable electrical supply by a qualified electrician.
• The Hot Tub is used in accordance with reasonable and sensible use.
  Upon inspection, if we deem that misuse of the tub has occurred and there is evidence to confirm this, we may refuse the warranty claim and /or charge for engineering time.

Used Hot Tubs

Are supplied with a 90 day parts and labour warranty from the date of placement. This covers the hot tub for sudden mechanical failure.

What is covered under the warranty

Pumps, electrical control packs, topside control panels for sudden mechanical and sudden electrical failure.Where a listed component fails due to normal wear and tear, an allowance may be offered against a failed component.

What is not covered under warranty

Acrylic Shell, water leaks, any Audio visual equipment ( eg speakers,tvs, Bluetooth), lighting. Covers, cover lifters,steps, cabinet panelling , air or water divert valves, water or air jets, headrests, drain valves, steps.

New & Ex-Display Hot Tubs
Are supplied with a year parts and labour warranty from the date of placement. This covers the hot tub for sudden mechanical failure.

This warranty is provided by the manufacter (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.
• 10 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for one (1) years from the original date of delivery.
• One Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or delaminating due to defects in materials or workmanship for one (1) years from the original date of delivery. Surface checking is not included.
• One Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for 1 year from the original date of delivery.
• One Year on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for one year from the date of delivery.
• One Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Blower: The blower is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Audio and Video System Components: The factory-installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on L.E.D.’s: The factory-installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for one year from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions.
• Ninety Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery, However this does not include misuse of chemical use. Chemical balancing must be kept under control. When adding chemicals you must leave your hot tub cover off for 30-45 minutes. This is to ensure that gasses produced from the chemicals can escape.

All chemicals must be pre-mixed before being added to the hot tub water.
• Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core.
• Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details.

Extended Warranty Coverage: From time to time on select hot tub models, we offer extended warranty coverage (such as an offer of three (3) years of warranty coverage) which applies specifically to the electrical components, such as pumps, touchpads, control boxes, and plumbing only. This extended warranty does not cover serviceable parts, such as UV sanitisation systems, ozone generators, filters, Bluetooth systems, or hot tub covers.

How to make a claim

1. Notify us of the issue as soon as is reasonably possible. Photos and videos will be requested along with a copy of the invoice confirming the electrical connection made by a qualified electrician.
2. Supply us with your hot tub invoice number
   Upon Receipt of this documentation, we will make an assessment of the issue and advise accordingly. We will endeavour to repair the tub as soon as is reasonably possible.

All correspondence should be sent to Info@hottubs4less.co.uk